Total Quality Management (TQM) is a systematic approach to quality improvement that marries product and service specifications to customer performance. TQM then aims to produce these specifications with zero defects. This creates a virtuous cycle of continuous improvement that boosts production, customer satisfaction and profits.
Our consultants have an extensive array of experience in preparing organizations to become eligible for international standards certification in the following:
• Quality management international certification (ISO9001)
• Environment management certification (ISO 14001)
• Food processing and food safety certification (HACCP, Hazard Analysis Critical Control Point)
• Occupational health and safety system (OHSAS 18001)